Last week, SQL Server MVP Chris Shaw wrote a blog post about learning from mistakes and he tagged myself as well as Paul Randal (b|t) and Andy Leonard (b|t) to do a similar post.
You can find their responses here:
Paul Randal – http://www.sqlskills.com/blogs/paul/learning-listen/
Andy Leonard – http://sqlblog.com/blogs/andy_leonard/archive/2014/01/04/a-mistake-responding-well-and-a-public-call-for-a-public-apology.aspx
Tunnel Vision
A couple of weeks ago I happened to be on-call and of course the pager goes off at 1:50AM one morning. Yay! I drag myself out of the rack and head to the kitchen where I can work on things without disturbing my beautiful bride. I log into the VPN and start to dive into where the issue might be. In my travels I determine that the job that paged me was missing a source file that is normally deposited onto the file system by another non-sql server process, thus it was basically outside my control. So I had to call someone else to wake them up to see if they could check on things. At 3 o’clock in the morning none the less.